Privacy Policy

Stored only on your device (never sent to us)

• Photos and videos you take with Hijopet, stored in your device gallery under Pictures/Hijopet/.
• Pet profiles: name, species, breed, birth month and day (no year required).
• Your preferred attention sound per pet.
• Custom sounds you record (maximum 5 seconds).
• App settings and preferences.

Accounts and sign-in

• Hijopet has no accounts and no sign-in. We do not collect your email, password, or payment details — the app works without registering, and everything stays on your device.

Anonymous technical data

• Update checks: the app sends only the installed build number and selected language. No device ID; we do not store your IP address.
• Foundation catalogue: the app contacts api.hijopet.com to refresh the public foundation list and caches it on the device. It does not send photos, profiles, or other pet data.
• AI model downloads: the first time you use certain features (cutout, background removal), the app downloads a model file from dl.hijopet.com. It's a static file download — none of your data is sent, and your photos never leave the phone.
• Crash reports and suggestions: only if you send them. A crash report includes app and operating-system version (Android), device model, language, an anonymous breadcrumb trail (screen names, no personal data), and any comment you write. The same channel receives suggestions you voluntarily send. It never includes photos, pet names, or account data.
• Style community (disabled for now): this feature is turned off. If we enable it in the future and you choose to use it, only the style code and a short display name you choose would be sent to our server — anonymous text, no photos, and no accounts.
• Abuse prevention: to prevent spam on our online features we use a non-reversible identifier derived from your network address (we do not store your IP). The rate-limit one expires in under an hour. When you like or report in the community, that same identifier is stored alongside the post to avoid counting duplicates, and it is removed when the post is removed.

Users in Colombia (Ley 1581 de 2012)

You have the right to know, update, rectify, and delete your personal data (habeas data). You may exercise these rights by contacting us at contacto@hijopet.com. We will respond within 15 business days, as required by Article 14 of the law.

Users in the European Union / EEA (GDPR)

You have the right to access, rectify, erase, restrict, and port your personal data. You also have the right to object to processing and to lodge a complaint with your local data protection authority. Since the app has no accounts, we process essentially no personal data about you; the only processing (optional crash reports) relies on your consent (Art. 6(1)(a) GDPR).

Users in Brazil (LGPD)

Under the General Data Protection Law (Lei 13.709, art. 18), you have the right to confirmation of and access to your data, to its correction, to the anonymization, blocking, or deletion of unnecessary data or data processed in breach of the law, to portability, and to information about the parties with whom we share data. Since the app has no accounts, we process essentially no personal data about you; the only processing (optional crash reports) relies on your consent. You may exercise these rights by writing to contacto@hijopet.com and you also have the right to lodge a complaint with the National Data Protection Authority (ANPD).

Users in California (CCPA/CPRA)

California residents have the right to know what personal information is collected, to request deletion, and to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at contacto@hijopet.com.

How to delete your data

• Hijopet has no accounts: we keep no personal data of yours on our servers.
• Your photos, pet profiles, and sounds live on your device; you can delete them from the app at any time. Uninstalling removes what the app stores, though a system backup —or, on iOS, certain protected data— may keep copies until you reinstall or delete them. Your gallery photos belong to you and are not affected.
• The backup you can create in the app includes your profiles and care data (pets, records, reminders, weights), but NOT your photos or videos: those stay in your device gallery.
• Crash reports (if you sent any): they are anonymous and contain no data that identifies you, so we cannot link a report to you; they are automatically deleted within 30 days. Questions? Write to contacto@hijopet.com.